The death of a loved one can be overwhelming, and it may be hard to focus on the practical tasks that need to be completed. At Mountbatten Isle of Wight, we are here to guide you through the necessary steps.

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Step 1: Medical certificate and belongings
A medical certificate stating the cause of death will be issued by a doctor. This document is essential for registering the death. In some cases, the Coroner may need to investigate further—don’t worry, this is standard procedure. While collecting the medical certificate, you can also collect your loved one’s belongings from us.

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Step 2: Registering the death
You must register the death within five working days unless the Coroner is involved. This can be done at the Isle of Wight Registry Office, located at Seaclose Offices in Newport. Be sure to book an appointment by calling 01983 823233. You’ll need the medical certificate and proof of your identity. 

The registry office may also ask for the following documents. If you have them available, you should also take the person’s

• Birth certificate
• Proof of address
• Passport/Photo ID
• Council Tax Bill
• NHS Number or Medical Card
• Marriage/ Civil Partnership Certificate

You can register the person’s death without these documents, but they will be helpful for making sure that the right people are informed about the death as soon as possible.

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The registry office also offers the Tell Us Once service, which notifies relevant council services on your behalf, saving you time and effort.

To use this service following the registration of a death, you must bring with you proof of their identity, and where applicable:

• the deceased person's National Insurance number
• valid passport
• valid driving licence
• library card
• blue badge
• DWP Benefits letter
• concessionary travel card
• vehicle ownership document

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Step 3: Arranging the Funeral
If your loved one made funeral plans, such as in their will or Advance Care Plan, let us know so we can liaise with the funeral director. If no plans were made, a funeral director can guide you through the arrangements.

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Step 4: Accessing bereavement support
Grieving can feel isolating, but you don’t have to go through it alone. Our Mountbatten bereavement team offers professional, compassionate support. Call us on 01983 217346 to self-refer.

Useful contacts:

• Mountbatten bereavement support: 01983 217346
• Coroner's office: 01983 823010
• Citizens Advice Bureau: 01983 823898 ext 2828

For more information, including financial and legal guidance, visit gov.uk.