Isle of Wight Council's head of social care is addressing the 2024 Mountbatten Conference.

Laura wears many hats and is herself a commissioner, as well as overseeing the delivery of crucial care services in the community.

Laura says, traditionally, the role of a hospice has been to support people who are dying and that those who are, normally have a medical need.

But, she said, at its core is the quality of life someone gets to live, for the time they have left.

Laura said: "Mountbatten's work is hugely important to the landscape of adult social care.

"The hospice is a valued partner and a critical part of the care world.

"I could not do what I do without the hospice. The NHS trust could not do what it does without the hospice. The ICB can't deliver services without the hospice. We need to change the narrative.

"Mountbatten's work is free to the person that needs it. That is unique."

She recounted the story of an Islander who died at home surrounded by her family. Later, Mountbatten supported her family through grief.

Laura also told delegates about a patient who experienced strokes and who was subsequently supported by Mountbatten, along with his wife and family.

I can't provide the same network of support and neither can the ICB, she added.

"The role Mountbatten plays can't be overstated," she said.

Mountbatten has delivered training to care homes and care agencies, she added.

"I personally credit the Mountbatten programme of training as being the main trigger" in winning the Isle of Wight top ranking in the country when it comes to good or outstanding care.

"Our biggest asset will continue to be our workforce. Our investment needs to recognise that. The future needs to ensure the value of those people is recognised.

"I recognise Nigel's earlier comments about anger and depression. But there are also also moments of pure joy due: Working together, underpinned by a fantastic workforce.

"I know only too well the impact of a world without Mountbatten. The current narrative leads to one thing: 'It's Laura's fault. It's the fault of adult social care.' 

"Actually, its the system."